Standard cancellation slabs
7 or more days before travel
Up to 90% refund
3 to 6 days before travel
Up to 50% refund
Within 48 hours
Up to 25% refund
No-show
No refund
Important notes
- Safari permit charges issued through official systems are generally non-refundable.
- For medical emergencies, we try to offer the best possible support, including future travel credit where applicable.
- Weather-related or authority-led cancellations may be rescheduled based on availability.
- Final refund outcomes may also depend on the rules of hotels, transport providers, and other third-party vendors included in your booking.
How to request a cancellation
Please contact us as early as possible by phone, email, or WhatsApp with your booking details, travel date, and the reason for cancellation. Early communication gives us the best chance to help with changes, credits, or available refund options.
